Case Study
Construction
PRIMA
Construction Permit Management
200+ hrs/mo recovered
Permit turnaround moved from 3-5 days to same day.
The Friction
PRIMA's permitting workflow was fragmented across email chains, spreadsheets, and ad-hoc approvals. Every permit required handoffs between operations, compliance, and field supervisors, causing avoidable queue time.
- Permit prep sat idle waiting for information scattered across inboxes.
- Supervisors were spending afternoons chasing status instead of mobilising crews.
- Urgent jobs were delayed because no one trusted the current permit state.
The MVP
We built a focused permit command centre with stage-based workflows, role-specific views, and automated status notifications so teams could move permits in one operating rhythm.
10-week MVP build and rollout
- Unified permit queue with clear ownership at each stage
- Automated approval reminders and escalation paths
- Field-ready dashboard for same-day permit confidence
The Numbers
| Metric | Before | After |
|---|---|---|
| Permit cycle time | 3-5 days | Same day |
| Manual coordination | High | Low |
| Recovered capacity | 0 | 200+ hrs/mo |
Tech Stack
Next.jsTypeScriptConvexWorkOSTailwind v4
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